Company Name:
   
    Ideevoorvakwerk.nl
    Iependaal 210
    3075 WR Rotterdam
    Email : info@ideevoorvakwerk.nl
    Tel : 06-295243
    KvK Nr : 12345678
    BTW Nr : 12345678


 
All products in the webshop include VAT (21%).
Displayed images may differ from the products that are delivered.

Shipping costs
Shipping costs within the Netherlands are € 6.95
For the Wadden Islands and Dutch Flanders the shipping costs are € 8.95
Orders over € 75.00 will be shipped free of charge.

Payment methods
In our webshop you can pay your order with Ideal, Paypal and Bank transfer.
In case of a bank transfer, you must take into account a longer delivery time.
The order is only shipped after the payment is received.  

Reflection time
At Ideevoorvakwerk.nl you have a reflection period (trial period) of 14 days. This cooling-off period starts when you receive the product.
You can return your product without giving any reason or obligation in this period. Exceptions to this are blister packs (closed hard plastic packaging). When a blister pack is damaged we can unfortunately no longer receive it.
Shipping costs for return shipment are the responsibility of the buyer.
 
Legal Warranty

The legal guarantee means that you are always entitled to a good product. If a product is not good, you are entitled to free repair, a new product or a refund of your money. There is no statutory warranty period in the Netherlands. This is because one product lasts longer than the other.
Is the problem with the product your fault? Then you are not entitled to free repair, a new product or a refund of your money. Have you used the product normally but is it just worn? Even then you are not entitled to free repair.


Right of withdrawal
As a consumer you have the right to terminate the agreement that has been concluded at a distance (via the internet or by telephone). This means that you can cancel your purchase within a certain period, the so-called 'reflection period'. This period is legally set at 14 calendar days. If you make use of this right within this period, we will ensure that you are refunded the purchase amount corresponding to the returned products (within 14 days after receipt of the (undamaged) returned products). You have to pay the shipping costs yourself when returning your order.
The day on which the withdrawal period commences is not included in the time calculation. The term expires at the end of the last hour of the last day of it. If you make or send your statement on this last day, you are still on time. Furthermore, the term can not end on a Saturday, Sunday or public holiday.

Information regarding online dispute resolution on the grounds of art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission offers consumers the possibility to dispute online on the basis of art. 14 Par. 1 of the ODR on one of their platforms. The platform http://ec.europa.eu/consumers/odr [/ 1] serves as a site where consumers can try to reach out-of-court settlements for disputes arising from online purchases and service contracts.